MB-230 REAL TEST PREPARATION MATERIALS - MB-230 GUIDE TORRENT - ITDUMPSFREE

MB-230 Real Test Preparation Materials - MB-230 Guide Torrent - ITdumpsfree

MB-230 Real Test Preparation Materials - MB-230 Guide Torrent - ITdumpsfree

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The desktop Microsoft MB-230 exam simulation software works only on Windows, but the web-based Microsoft MB-230 practice exam is compatible with all operating systems. You can take the online Microsoft MB-230 Mock Test without software installation via Chrome, Opera, Firefox, or another popular browser.

Microsoft MB-230 Certification Exam is ideal for professionals who work in customer service or customer support roles. Microsoft Dynamics 365 Customer Service Functional Consultant certification is also suitable for professionals who want to advance their careers in Dynamics 365 Customer Service. Microsoft Dynamics 365 Customer Service Functional Consultant certification provides a strong foundation for professionals who want to become Dynamics 365 Customer Service functional consultants. Microsoft Dynamics 365 Customer Service Functional Consultant certification is recognized globally and is highly respected in the industry.

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Microsoft MB-230 exam is designed for individuals who want to become certified as Dynamics 365 Customer Service Functional Consultants. This credential is ideal for professionals who work with Dynamics 365 Customer Service applications and have a deep understanding of customer service operations, case management, and service level agreements. MB-230 Exam measures the candidate's ability to configure and manage Dynamics 365 Customer Service, analyze data to improve customer service operations, and design and implement service management strategies.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q113-Q118):

NEW QUESTION # 113
Hotspot Question
You are a Dynamics 365 administrator.
You need to determine which type of dashboard needs to be created for different scenarios.
Which dashboard type should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user- guide-dashboard


NEW QUESTION # 114
You are a Dynamics 365 administrator.
You want to set up a child/parent relationship for cases so that the child case inherits different fields from the parent case.
You need to set up the appropriate child/parent relationship.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation
Graphical user interface, text, application Description automatically generated

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-settings-parent-child-cases


NEW QUESTION # 115
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 116
You need to create a new agent script for the agents.
Which five actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:


NEW QUESTION # 117
A company uses Dynamics 365 Customer Service.
Customer Service workspaces must have custom navigation that meets the following requirements:
- An application must be opened as an anchor tab in the application tab panel.
- Three additional application tabs must be opened when a session
begins.
- The default mode of the communication panel must be set to Docked.
You need to determine which tool and feature to use to meet all requirements.
Which two tools/features should you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. application tab templates in Customer Service admin center
  • B. session templates in Customer Service admin center
  • C. application tab templates in App Profile Manager
  • D. session templates in App Profile Manager

Answer: B,D


NEW QUESTION # 118
......

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